PAYMENT AND SECURITY
Payment and Security Policy for Gateway of India Rice Brand by Kesho
At Gateway of India, we prioritize your trust and are committed to ensuring that your shopping experience is secure and hassle-free. This Payment and Security Policy explains the payment options available to you and the measures we take to safeguard your transactions.
Accepted Payment Modes
We offer multiple secure payment methods to suit your convenience:
- Credit Cards: Visa, MasterCard, American Express, Diners Club, UCB
- Debit Cards: All major banks (Visa, MasterCard, Maestro)
- Net Banking: Available for all leading banks
- Physical Cheque or Demand Draft: Issued by all leading banks
- Online Bank Transfer: Secure and convenient
- Cash on Delivery (COD): Pay in cash upon receiving your order
No Hidden Costs
At Gateway of India, transparency is key. The final price you see at checkout is exactly what you pay—there are no hidden fees or unexpected costs. The amount shown on the payment page includes all taxes and shipping charges (if applicable).
Payment Security
Is it Safe to Share My Credit/Debit Card Details?
Absolutely. Your transactions are highly secure, thanks to advanced encryption technologies. We partner with trusted payment gateways that use SSL (Secure Socket Layer) encryption to ensure your personal and financial information is protected. Our payment partners are PCI DSS-compliant, adhering to the highest standards of data security.
Transaction Safety
We comply with RBI’s regulations to ensure an extra layer of security for online transactions, such as:
- VBV (Verified by Visa) and MSC (MasterCard SecureCode): These authentication protocols ensure your card transactions are protected. You’ll be required to enter a password or PIN to complete the transaction after providing your card details.
How to Register for VBV/MSC?
The registration process varies by bank. Please contact your bank or card issuer to register your card for Verified by Visa or MasterCard SecureCode.
Failed Transactions
If a payment transaction fails, please check the following:
- Ensure that your payment details and billing address are correct.
- Verify that your internet connection is stable.
If your account is debited despite a failed transaction, don’t worry. The amount will be refunded within 10-15 working days. For any concerns, feel free to contact us at support@gatewayofindia.com.
Returns & Exchange Policy
Can I Return or Exchange Products?
Gateway of India operates under a strict no return, no exchange policy. However, if you receive a damaged or incorrect product, we will ship the correct item at no extra cost, once we receive the returned item. If we ask you to courier the product back to us, the courier charges will be reimbursed as store credit.
Order Issues
If you encounter any issues with your order, such as:
- Payment completed but no order confirmation
- Order marked as delivered but not received
- Received a damaged or incorrect product
Please reach out to us at support@gatewayofindia.com with your order number, and we will resolve the issue promptly.
Refund Policy
Refund for Canceled or Returned Orders
Refunds will be processed using the original payment method. In cases where we need your bank details for the refund, our team will contact you. Alternatively, you can opt for store credit, which can be used for future purchases on our website.
When Will I Receive My Refund?
Refunds typically take 7-21 working days, depending on the bank or payment gateway. We aim to process refunds as quickly as possible. For more details, please refer to our Terms & Conditions.
For any further assistance or concerns, please feel free to contact our customer support team at support@gatewayofindia.com.
Your safety is our priority, and we are committed to making your experience with Gateway of India both secure and convenient.